Skip to main navigation menu Skip to main content Skip to site footer
##common.pageHeaderLogo.altText##

Pedagogy and Education

August 12, 2022; Zurich, Switzerland: III International Scientific and Practical Conference «GRUNDLAGEN DER MODERNEN WISSENSCHAFTLICHEN FORSCHUNG»


QUALITY OF EDUCATIONAL SERVICE IN UKRAINIAN HIGHER EDUCATION INSTITUTIONS: CHALLENGE-RESULT PARADIGM


DOI
https://doi.org/10.36074/logos-12.08.2022.43
Published
19.08.2022

Abstract

The final result of the activity of higher education institutions are educational services as a process of meeting intangible needs of consumers for knowledge and goods in the form of textbooks, manuals, monographs, methodological developments, etc. The essence, main consumers and key characteristics of educational services are established. The basic definitions of the concept "quality of education" were studied and it was proposed to replace it with three independent and non-identical concepts: "quality of educational service", "the level of education or received knowledge in the process of learning" and "efficiency of building and functioning of educational system", reflecting different sides of higher education institutions' activities. The views of scientists on the essence of the concept "quality of educational services" or "quality of higher education service" are characterized and its own interpretation is offered.

References

  1. Quality Management Systems. Fundamentals and Glossary of Terms: DSTU ISO 9000:2007. (2008). Kyiv: Derzhspozhivstandard of Ukraine.
  2. Varzhyna, N.(2002). Modern state of quality management system in higher education institution. Modern management: problems and solutions : a collection of scientific papers (132-139p.). Omsk: Omsk State University.
  3. Maikovska, V. (2015). The essence of the category "quality" in the implementation of commodity policy of higher education institutions in the process of professional training of future marketers. Pedagogical sciences: theory, history, innovative technologies (4), p.385-397. Sumy: Sumy State Pedagogical University.
  4. Obolenska, T. (2000). Evolution of Marketing Concept and Formation of Social and Moral Marketing of Education. (384), p.167-172. Lviv: National University Journal "Lviv Polytechnic".
  5. Kozak, O. (2009).The state of the market of educational services in Ukraine. The economic space: a collection of scientific works (32), p. 284-290. Zaporizhzhia: Classical Private University.
  6. Minakova, T. P. (2015). Improvement of the essence of educational services at the present stage of economic development. Bulletin of Khmelnytskyi National University: Economic Sciences (1), p.123-126.
  7. Aleksandrov, V. (2007). Educational service. Economy of Ukraine (3), p.53-60. https: //doi. org/10.31558/2307-2318.2019.4.4
  8. Bahdikian, S. (2010). Educational services: research of concept, classification, basic characteristics. Economics. Management. Entrepreneurship (22), p.97-100 .
  9. Oharenko, V. (2005). State regulation of activities of higher education institutions in the market of educational services: monograph (326p.). Kyiv: National Academy for Public Administration.
  10. Skrypak, E. (2020). On the concept of "educational service. Removed from http://www.econom.stateandregions.zp.ua/journal/2020/3_2020/3_1_2020/3_1_2020.pdf
  11. Kalenyuk, I., Tsymbal, L. (2011). Features of the regulation of the market of educational services: monograph (184p.). Chernihiv: Chernihiv State Institute of Economics and Management.
  12. Semenyuk, S. (2008).The conjuncture of the market of educational services of higher educational institutions. (D. in Economics : 08.00.04.). Lviv: Lviv Commercial Academy.
  13. Rumiantsev, A., Kovalenko, Yu.( 2006). The world market of services: textbook (456p.). Kyiv: Center for Training Literature.
  14. Obolenskaya, T. (2001). Marketing of Educational Services: Domestic and Foreign Experience (208p.). Kyiv: Kyiv National Economic University.
  15. Tkachenko, L. (2003). Marketing of services: textbook (192p.). Kyiv: Kyiv National Economic University.
  16. Korotkov, E. (2006). Education quality management: textbook for universities. (320p.). Moscow: Mir.
  17. Liashenko, E. (2005).Quality of education as the basis for the functioning and development of modern systems of education. Pedagogy and psychology.1 (46), P. 5-12.
  18. Encyclopedia of education .(2008). Acad. of Pedagogical Sciences of Ukraine, chief editor Kremen, H. (1040p.). Kyiv: Yurinkom Inter.